Support Options

Choose from a range of support, activation, and installation services for your Starlink device.

Customer Service and Tech Support

Remote and in-store support for troubleshooting, device questions, and guided help.

Phone Consultation & Support

Phone consultation and support for your Starlink device or account. We can help with:

New Device Purchase
Expert advice & recommendations
Remote support
Up to 1 hour session

Cost: $67.00 USD

Request Phone Support

Consultation & Diagnosis

Consultation about Starlink activation, device questions, or issues. Support includes:

Troubleshooting & Tech Support
Remote or In-store support
Issue Diagnosis
Expert Advice

Cost: $67.00 USD

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Activation and New Account

We assist with full activation and new account creation, guiding you step-by-step.

Activate By Phone

We assist via WhatsApp or phone with activation.

Guidance by phone
Step-by-step activation
Plan Selection
1 Month Free Service

Cost: $67.00 USD

Request Activation By Phone

Activate Online

We help you activate your device online.

Remote assistance
Step-by-step walkthrough
Account Creation
Adding Subscriptions
1 Month Free

Cost: $67.00 USD

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Installation and Setup

Professional installation ensuring proper mounting, signal optimization, and verified connectivity.

Standard Intown Installation

Installation service for Portmore & Kingston.

WiFi verification (if applicable)
Mounting (materials not included)
Position unit for best signal
Travel to your Location
Portmore & Kingston Only
Test Connection

Cost: $133.00 USD (plus materials)

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Standard Islandwide Installation

Installation available anywhere in Jamaica.

WiFi verification (if applicable)
Mounting (materials not included)
Position unit for best signal
Travel to your Location
Islandwide Service
Test Connection

Cost: $133.00 USD (plus travel & materials)

Purchase Now

Starlink® is a trademark of Space Exploration Technologies Corp. Be Forward Caribbean is an independent reseller/support provider and is not affiliated with or endorsed by SpaceX.